Omdat EA dagelijkse vele klachten ontvangt over de verweking van de statistieken, hebben ze ons gevraagd om aan jullie hier iets meer over te vertellen:

In order to make it more apparent for users when to expect stats updates to appear in a given user's BFHQ, we felt it would be a good idea to pass on the following recommendations to the Community to help them understand when issues may occur with stats tracking for their profiles. The most important thing to remember about stats is that snapshots are sent for processing at the end of a game round only. If for any reason a round is interrupted (such as by a scheduled reboot as happens at 3 PM and 3 AM local time on all EA servers), stats from that round will not accrue. In all other cases, it can take a short period of time after the round is complete for these snapshots to be processed. BFHQ may not be updated with your new progress for upwards of fifteen minutes during the daily peaks (though 99% of the time stats processing is nearly immediate nowadays). If you have been playing on one particular server for a long period of time and have not been seeing any stats accrue for your account, we suggest playing on an Official EA Server to verify that there are no issues with your profile itself. The easiest way to be sure that you are playing on a legitimate Official EA server, is to make sure that the IP starts with 159.153. After completing a round on on Official EA Server (and playing more than five minutes in that round), check your Last Played Game stat in BFHQ. If this still has not updated, we recommend contacting EA Technical Support. Please let EA Technical Support know the names and IPs of the servers that appear to not be accruing statistics for your profile.